One system, one team, one you

Transforming primary and community care

We want to improve access to primary care (your first point of contact with health and care services, which is usually your GP) and specialist care (access to specialist doctors which you would normally only see in hospital), in the community

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By doing this, we will be able to see more patients in convenient locations for them – for example this may be in your own home or in a community venue which is much closer to where you live – for example a local health centre, GP practice or pharmacy.

There are some key things that we need to do that will help us transform care in the community and we want to work with staff, patients, the public and all partners to:

explore the options for simple telephone and online access to advice which supports patients and carers to access the right service for their needs, at the right time


develop better community support for people who suffer from long-term conditions and better support for end of life care in the community which will help avoid unnecessary admissions to hospital through more effective planning


work with ambulance and mental health partners to support community care and signposting to appropriate services


deliver an integrated patient record which is shared across all organisations to enhance communication